Return and Refunds

1. Eligibility for Returns

• You may return or exchange any unused, unworn, and unwashed item within 14 days of delivery.

• Items must be returned in their original packaging with tags attached.

• Personalized, custom-made, or final sale items are non-returnable unless faulty.

2. Return Process

• To initiate a return, please contact us at [info@moutonleather.com] with your order number and reason for return.

• Once approved, you will receive instructions on how to return your item.

• The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved returns will be refunded to your original payment method within 7 business days.

• Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

• If you wish to exchange for a different size or style, please follow the return process and place a new order for the desired item.

5. Faulty or Incorrect Items

• If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of receipt with photos for a prompt resolution.